Both the expectations of employees and customers, in terms of the value they get, are evolving in today’s businesses. Customers want to self-service wherever possible, and teams aim to reduce repetitive work as much as possible.
No coding skills are necessary to create conversational chatbots with Microsoft Power Virtual Agents. Anyone in your company may use them to connect with customers and workers in natural language. Power Virtual Agents automates the resolution of typical customer and internal-facing problems, allowing agents to concentrate on high-value encounters and complicated requests.
Information technology staff are spared the burden of learning conversational AI, writing complicated code, or managing a complicated platform thanks to the guided, no-code graphical interface.
Using artificial intelligence and a user-friendly graphical interface, it can design, test, and deploy strong bots faster. GPT design and response help simplify the process even further.
To comply with rules and oversee automated processes, it uses a central administration system, predetermined security access levels, and easy-to-use controls for all settings.
Communicates with customers and workers in several languages via websites, mobile applications, Facebook, Microsoft Teams, or other Azure Bot Framework-compatible platforms.
Power Virtual Agents facilitates the quick construction and deployment of chatbots by removing the need for users to possess coding expertise.
With the help of AI, the platform can decipher users' natural language questions and provide them with more precise and pertinent answers.
Access data and services across the Microsoft ecosystem is made possible with Power Virtual Agents' seamless integration with Microsoft 365 and Dynamics 365.
Users may easily construct chatbots for typical situations like sales, customer service, and IT assistance using pre-built themes and subjects.
Power Virtual Agents gives consumers a lot of flexibility to personalize their bots according to their requirements. Furthermore, the platform is designed to simply scale up to meet the increasing demand from users.
The platform lets customers optimize and enhance their chatbots by providing data and insights into bot performance, user engagements, and conversation patterns.
As a certified Microsoft Gold partner with many years of experience, we support our customers through their transformation journey turning market challenges into sustainable growth opportunities.
With our experience across the Power Platform, our experts can support you with practical solutions and services to help you create low-code apps that solve your business issues with no development barriers, no waiting and with full business security and compliance.
According to Microsoft, CoPilot Studio is now known as MS Power Virtual Agents (PVA).
These two names are commonly used interchangeably, as is the case with any emerging technologies. The main function is where chatbots and virtual agents vary the most. While a chatbot’s primary purpose may be to carry on simple, goal-oriented conversations, virtual assistants are expected to go above and beyond.
Integrating with services and back-end systems is a breeze with Power Virtual Agents, either using the built-in connections or by creating your own using Power Automate’s hundreds of customizable connectors. This simplifies the process of building a chatbot with dual functionality: responding to the user and taking action on their behalf.
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